About Tickets

I lost my ticket. Can you reissue it?

Tickets are treated like money tickets and will not be reissued, even if you have proof of purchase (ticket certificate, receipt, tickets purchased at the same time, etc.). Please keep your ticket in a safe place until the day of the performance.
In the case of スマチケ, please do not change your phone model after downloading the ticket.

How old do I need to be to get a ticket?

One ticket is required for each person of elementary school age and older to enter the SUMMER SONIC venue.
Preschool children must be accompanied by a parent or guardian, and only one child per parent or guardian is admitted free of charge. Please note that the admission area is restricted, and entry to the front of the standing area is prohibited as it is extremely dangerous. If you are found, you will be asked to move out of the area. Strollers are not allowed in the venue except for use with children.
Parents and guardians are requested to follow the instructions of the staff, never leave their children unattended, mind their manners, and avoid disturbing other visitors. Those who do not observe these rules may be asked to leave the venue forcibly. In such cases, tickets will not be refunded.
The organizer, venue, and artists will not be held responsible for any accidents, incidents, injuries, etc. that may occur inside or outside the venue.

Can I watch the show in a safe area with my child?

Children under elementary school age and their guardians are welcome to watch the performance, but please watch from the rear of the live area. However, due to limited space, admission may be restricted depending on the situation.

What is a Platinum Ticket?

Platinum tickets are SUMMER SONIC 1-DAY tickets that include Platinum benefits. Please refer to Platinum Benefits and Platinum FAQ for details.
Preschool children are not allowed to enter the Platinum Area. Preschool children are not allowed to enter the Platinum Area and other Platinum benefits are not available to preschool children

I can no longer go to SUMMER SONIC. Can I get a refund?

No refunds, cancellations or changes will be made after tickets have been purchased.

The artist I wanted to see cancelled his/her performance. Can I get a refund for the ticket?

No refunds will be made due to changes in artists. Please understand this in advance.

I'd like to sell my ticket because it's not convenient for me ...

The transfer or resale of tickets for profit is strictly prohibited under Article 13 (Prohibition of Resale) of the Live Entertainment Terms and Conditions established by the Association of Concert Promoters (ACPC).
Tickets purchased through private transactions, auction sites, or unauthorized ticket resale sites are not guaranteed to be valid. If it is discovered that you are attempting to enter the venue with a transferred or resold ticket, you will be denied entry. In such cases, legal action may be taken, so please be aware of this in advance.
Additionally, any issues arising from ticket transfers or resales on the day of the performance must be resolved between the parties involved.

I purchased a ticket through a non-authorized sales channel.

We cannot guarantee admission for customers who purchase tickets through other than authorized sales channels such as Viagogo, Ticket Distribution Center, StubHub, ticketjam, and other private sales channels. There is a possibility of getting into trouble such as fraud as a result of buying and selling on the above websites or between individuals. Please be aware that you may be subject to questioning by police authorities, and in some cases, both the seller and the buyer may be punished

Is there a set of tickets for Tokyo and Osaka?

There are no through tickets for the two venues, Tokyo and Osaka. Tickets are valid only for the performance date and venue indicated on the ticket. A single ticket cannot be used by more than one person.

I see that wristbands are supported, but can I go out of the venue after entering?

By showing the wristband worn in exchange for the ticket at the time of admission to the venue, you may freely enter and leave the venue from the time the doors open until the end of the performance. The wristband will be worn in accordance with the performance dates and venues indicated on the ticket, so please do not remove the wristband until all the performance dates you purchased are completed.

I accidentally took off (cut) my wristband...

Regardless of the reason, we will not reissue wristbands that have been damaged or lost. You will not be admitted to the festival without a wristband, so please take good care of it until the end of the festival and do not remove it under any circumstances.
In addition, if you are found to have entered the festival illegally, you will be asked to leave the premises regardless of the reason. In such cases, we will hand you over to the police and take legal action, so please be aware of this in advance.

I would like to know the details of the first morning numbered tickets

Please check the FAQ for the first morning numbered tickets.

About Food and Beverage

Can I bring my own food and drink?

Only PET bottles and "My Bottle" bottles may be brought into the venue (bottles, cans, and food are not allowed)

Can I eat and drink at the venue?

Food and beverage outlets will be available at the venue. For details on outlets and menus, please check the FOOD page.

What can I use to pay for food and beverage?

Cash, credit cards, and electronic money are accepted. Some stores do not accept electronic money.

About Goods

When do you start selling merchandise? Can I purchase merchandise without a ticket?

Only customers who have their SUMMER SONIC tickets and have exchanged them for wristbands can purchase merchandise.

Are there any restrictions on the purchase of goods?

Some goods may be set aside. In that case, we will inform you at the site on the day of the performance.

What can I use to pay for goods?

Cashless payments (credit cards, electronic money, and code payments) are accepted. Cash is not accepted.

Other

Is it possible to record or film the show at the venue?

Photographing, recording, or live streaming of the artists with camera phones or compact digital cameras (camcorders, professional-grade filming equipment, telephoto lenses, recording equipment, action cameras, etc. are prohibited) is strictly forbidden. If such activities are found, the equipment will be confiscated and you will be asked to leave the venue. Please be advised that depending on the act, you may be turned over to the police

Can I bring compact cameras and other equipment to the venue?

However, video cameras, professional-grade filming equipment, telephoto lenses, recording equipment, action cameras, etc. are strictly prohibited. Photography is allowed only when the subject of the photo is the visitor himself/herself. Filming of the performing artists with such equipment is strictly prohibited.

Are there places where I can use chairs or leisure seats?

The Osaka venue has an area where you can set up your own tents. Please read the tent area guidelines (link coming soon) before arriving. Please check the venue map for the location. Depending on how your tent is set up, staff may ask you to remove or move it. Please note this in advance.
Those with two-day tickets cannot leave the venue with their tents still set up. Please ensure all tents are removed before dark. Any tents remaining after 7 PM will be removed and disposed of by staff.

Leisure mats and chairs may be brought into the park. However, they may not be used near the live standing area. They may be used in the rear area of the stage (behind the sound booth tent and delay tower) or within the park, provided they do not inconvenience other guests or interfere with operations. Failure to comply with staff instructions may result in removal from the premises.

The size of leisure mats is restricted (approximately 1m x 1m).

*Tents are permitted only in the designated tent area, regardless of size or shape.
*Please ensure that portable tents (sunshades), tarps, umbrellas, etc., are securely anchored with stakes or similar to prevent them from being blown away by the wind.
*Please be sure to carry your valuables with you.
*In the unlikely event of loss, theft, accident, or other incidents, the organizer shall not be held liable under any circumstances.

What other items are prohibited from being brought in?

For details, please refer to the Precautions section.
Even if an item does not fall under the listed restrictions, we reserve the right to prohibit its entry if deemed dangerous by staff. Please note this in advance.

Is parking available at the venue?

There is no parking available for SUMMER SONIC. Arriving by private vehicle will cause traffic congestion on surrounding roads and may result in the cancellation of the festival. Please refrain from any behavior that may cause inconvenience to local residents.

Is there a place for children to play or a nursing room?

There is a permanent nursing space in the park. You can use the permanent playground equipment in the park. Please use it safely.
Please check the official website or the SUMMER SONIC app in advance for details on locations and other information.
Additionally, there are no facilities available for childcare, such as daycare centers.

Is smoking allowed in the venue?

Smoking is prohibited in all areas except in designated smoking areas. If you wish to smoke, please use the smoking areas provided on site, including those for electronic cigarettes, heated cigarettes, etc. Please do not linger in the smoking areas. When using the smoking areas, please do not stay long and behave in an appropriate manner

Is wheelchair accessible?

Wheelchair access is available. Each stage has a handicapped area. However, please note that admission may be restricted due to limited space. In addition, if you are accompanied by someone, each accompanying person will also need one ticket, so please be aware of this in advance.
Please purchase your tickets in advance and contact us by phone at least one week prior to the performance.

【Inquiries】
Kyodo Information
0570-200-888 (Business hours: Weekdays and Saturdays 11:00 AM to 6:00 PM. Closed on Sundays and holidays.)
Please note that the Platinum-exclusive viewing area is not accessible by wheelchair. If you require a handicap-accessible area, we recommend purchasing a general ticket.

Are pets allowed?

No animals are allowed. However, guide dogs and nursing dogs are allowed.

I am pregnant. Can I ask for a chair?

There are doctors and nurses on duty in the first aid area inside the venue, but as there are no specialists, we may not be able to respond to changes in your physical condition. We kindly ask that you consult with your family or primary care physician in advance.
Additionally, we are unable to provide chairs. Please note that bringing your own folding chairs is also not permitted.
The venue is expected to be crowded on the day of the event, so we recommend that those who are not confident in their physical condition refrain from attending.

Are coin lockers/cloakrooms (baggage storage) available?

We offer a cloakroom for ¥2,000 per day (70-liter plastic bag) where you can store and retrieve your belongings at any time. Please check the area map for the location. As with merchandise sales, only cashless payments are accepted (we do not accept cash). The cloakroom is open from 10:00 to 21:30 (tentative).

Can I leave my stroller with you?

We will keep them at the cloakroom for ¥2,000 per day.

I dived and injured someone...

Diving and moshing are extremely dangerous acts and are strictly prohibited. Please understand that the organizer, venue, and artists are not responsible for any accidents, incidents, injuries, etc. caused by diving or moshing. The organizer will not be involved in any discussions or other problem-solving measures.

What should I do if I feel sick in the venue?

Please come to the first aid area set up in the venue or ask a nearby staff member for help. Please check the location of the first-aid area on the official website, the SUMMER SONIC app, and signs at the venue in advance. If you need to call an ambulance, please refrain from calling it in yourself and ask a nearby staff member to do so. The organizer will coordinate with the emergency services

What should I do if I lost or left something at the venue?

Please check if it has not been delivered to the information booth at the venue. Contact information for inquiries after the event period will be announced on the official SUMMER SONIC website at a later date.